| Field Services |
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Hourly Labor Rates |
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Contingent Field Technician |
Contingent Field Engineer |
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| Activity |
Description |
CFT - Level 2 |
CFT - Level 3 |
CFE - Level 2 |
CFE - Level 3 |
CFE - Level 4 |
Additional Information |
Criticality 1 -
Emergency
(2 Hours Onsite) |
5x8x2
PPS (M-F 8:00A.M. - 5:00P.M.) |
$255 /hr |
$261 /hr |
$255 /hr |
$306 /hr |
$357 /hr |
· Two (2) hours onsite labor minimum billable per dispatch.
· Additional hours billed at the hourly rate.
· Labor billed portal to portal.
· Materials charged separately. |
7x24x2
Outside of PPS (M-F 5:00P.M. - 8:00A.M.Weekends and Holidays) |
$340 /hr |
$346 /hr |
$339 /hr |
$437.50 /hr |
$536 /hr |
Criticality 2 -
Major
(4 Hours Onsite) |
5x8x4
PPS (M-F 8:00A.M. - 5:00P.M. ) |
$198 /hr |
$207 /hr |
$208 /hr |
$250 /hr |
$292 /hr |
· Two (2) hours onsite labor minimum billable per dispatch.
· Additional hours billed at the hourly rate.
· Labor billed portal to portal.
· Materials charged separately. |
7x24x4
Outside of PPS (M-F 5:00P.M. - 8:00A.M.Weekends and Holidays) |
$283 /hr |
$297 /hr |
$296 /hr |
$367 /hr |
$438 /hr |
Criticality 3 -
Minor
(Same Day Onsite) |
5x8x8
PPS (M-F 8:00A.M. - 5:00P.M.) |
$138 /hr |
$153 /hr |
$155 /hr |
$216.50 /hr |
$278 /hr |
· Two (2) hours onsite labor minimum billable per dispatch
· Additional hours billed at the hourly rate
· Labor billed portal to portal
· Materials charged separately. |
7x24x12
Outside of PPS (M-F 5:00P.M. - 8:00A.M.Weekends and Holidays) |
$204 /hr |
$225 /hr |
$229 /hr |
$292 /hr |
$355 /hr |
Criticality 4 -
Routine
(Next Day Onsite) |
Next Business Day
PPS (M-F 8:00A.M. - 5:00P.M.) |
$99 /hr |
$112 /hr |
$116 /hr |
$180.50 /hr |
$245 /hr |
· Two (2) hours onsite labor minimum billable per dispatch
· Additional hours billed at the hourly rate
· Labor billed portal to portal
· Materials charged separately. |
| Next Day Outside of PPS (M-F 5:00P.M. - 8:00A.M.Weekends and Holidays) |
$149 /hr |
$167 /hr |
$174 /hr |
$238.50 /hr |
$303 /hr |
Criticality 5 -
Scheduled T&M
(2nd Day+ Onsite) |
2nd Business DayPPS (M-F 8:00A.M. - 5:00P.M.) |
$88 /hr |
$97 /hr |
$107 /hr |
$166 /hr |
$225 /hr |
· Two (2) hours onsite labor minimum billable per dispatch
· Additional hours billed at the hourly rate
· Labor billed portal to portal
· Materials charged separately |
| 2nd Day Outside of PPS (M-F 5:00P.M. - 8:00A.M.) |
$131 /hr |
$147 /hr |
$161 /hr |
$223 /hr |
$285 /hr |
| Logistics Services |
| Activity |
Description |
Rates |
Additional Information |
Parts Depot Storage
Nationwide Coverage Available |
64 Cubic Feet
(1 pallet) |
$60 per month |
· Monthly price is per location
· Add 15% for climate control
· Delivery not included. |
Parts Depot Storage
Nationwide Coverage Available |
32 Cubic Feet
(1/2 pallet) |
$45 per month |
· Monthly price is per location
· Add 15% for climate control
· Delivery not included. |
Spares Deployment Processing
(Next Business Day) |
Spare Parts Deployment Processing |
$25 per incident |
· Materials Charged Separately
· Shipping not included |
RMA Processing
(5 business days FROM receipt of faulty part) |
Warranty Parts Return Processing |
$25 per incident |
· Materials Charged Separately
· Shipping not included |
Bench REPAIR (Hardware/Software)
(best effort only) |
Component Repair |
$85 |
· Materials Charged Separately
· Repair services are best effort only.
· Shipping not included |
Parts Courier Services Criticality 1 - Emergency
(2 Hours Onsite) |
2nd Business Day
PPS (M-F 8:00A.M. - 5:00P.M.) |
$275 per delivery |
· Price includes parcels weighing less than (25) lbs
· Add 15% for delivery outside PPS |
Parts Courier Services Criticality 2 - Major
(4 Hours Onsite) |
5x8x4
PPS (M-F 8:00A.M. - 5:00P.M.) |
$185 per delivery |
· Price includes parcels weighing less than (25) lbs
· Add 15% for delivery outside PPS |
Parts Courier Services Criticality 3 - Minor
(8 Hours Onsite) |
5x8x8
PPS (M-F 8:00A.M. - 5:00P.M.) |
$150 per delivery |
· Price includes parcels weighing less than (25) lbs
· Add 15% for delivery outside PPS |
Parts Courier Services Criticality 4 - Routine
(Next Day Onsite) |
Next Day |
$50 per delivery |
· Price includes parcels weighing less than (25) lbs
· Add 15% for delivery outside PPS |
Parts Courier Services Criticality 5 - Scheduled
(2nd Day Onsite) |
2nd Day |
$25 per delivery |
· Price includes parcels weighing less than (25) lbs
· Add 15% for delivery outside PPS |
