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Contingent provides flexible, on-demand logistics services 24x7x365 around any network, hardware or software platform including parts on exactly what needs to be covered. Services like advanced exchange, configuration, staging, spares depot, bench repair, asset tracking can be integrated with field services to deliver full lifecycle management. LogistX can be configured to support rapid large scale deployments or periodic advanced exchange around the globe. LogistX pricing is activity-based so you pay for only what you use and there are no contractual commitments or minimums.
Example Activities
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 Overview
Advantages of LogistX
- Pay as you go activity based pricing
- Technology neutral
- Value transferred through process management
- Full service covers entire item lifecycle in house
- Immediate response 24x7x365
- Real-Time web portal and integration (as needed)
- Event-driven and item-centric approach to uptime
- Flexible and modular activities
Depot and Warehouse Services
Depot and Warehouse Services
Contingent can provide depot coverage throughout the United States in environmentally controlled locations plus provides centrally-located warehouse, staging and configuration services in its Cincinnati, Ohio headquarters facilities. Space is available by the cubic foot, monthly or annually. Contingent also provides bonded courier services to ensure accountability and delivery of depot parts in as little as two hours. Field personnel dispatched in conjunction with courier will arrange for return of defective device to Contingent where warranty return and replenishment is managed by our logistics team. Asset Tracking and Management
Asset Tracking and Management
Contingent's Supportability Review Program, designed to prepare you for any contingency, generates a comprehensive plan for the support of your existing and/or new network. We document each device by serial or tracking numbers and by location, then classify each by criticality and value in order to prioritize for rapid response. Contingent then establishes a maintainability assessment that includes manufacturer's support policies, warranty status, spare parts assessment, etc. These inputs are the determining factors for creating a Supportability Plan that includes recommendations on sparing ratios, stocking locations, returned goods management, repairs, and more. Bench Repair
Bench Repair
Contingent's engineering staff has a limited range of bench repair expertise that can be applied to make simple to moderately complicated repairs on equipment that goes on "deadline" and is returned from the field. Minor repairs like replacement of modular PC or device components (hard drives, WAN modules, memory, re-imaging software, etc) are routine for the Contingent team and can be conducted as part of a comprehensive infrastructure support program or for isolated instances. This service is especially useful for equipment that may be outside of the manufacturer's warranty or if the manufacturer's turnaround is extended. Contingent can procure refurbished or new component parts or end items to speed the repair process. Extending and maximizing the life of your IT assets can be an ideal way to defer the cost of future upgrades and provide for improved business continuity. Warranty Optimization
Warranty Optimization
Contingent has created a custom maintenance program that can uniquely optimize maintenance of all components in a network. This program is especially valuable for our Clients who are very cost conscious when it comes to pricey manufacturers' warranties and who would like to extend maintenance coverage to components and infrastructure that is otherwise not commercially available. Contingent provides blanket maintenance protection that is flexible enough to carve out elements that already have existing coverage. A smart alternative to just manufacturer’s onsite warranties, this program can cover it all with: Reliable On-Site and Advanced Parts Depot with SLA, RMA Management, sparing in the proper ratio in forward-positioned depot facilities, technical telephone support, embedded manufacturer's maintenance and warranty coverage (Cisco, Avaya, Extreme, Foundry, 3Com, Enterasys, APC, Liebert, Molex, Leviton and more) and, of course, tremendous annual savings.
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