Contingent

Commitment to Total Customer Satisfaction: If the Client is not totally satisfied with work product delivered by Contingent and the deficiency is within the reasonable and direct control of Contingent, Contingent will return to the subject work site, arriving within 48 hours to remediate deficiencies specified in writing to the Client’s full satisfaction at no additional cost to Client.  

Commitment to Workmanship Quality: All workmanship is 100% guaranteed for the lifetime of the installation, once completed, tested and approved by the Client and/or end Customer. This warranty applies to the labor component only. Applicable product warranties are passed through from third party when product is purchased from Contingent. The warranty will be null and void if failure is due to negligence, misuse, or abuse on the behalf of the Client and/or end Customer, acts of God, or work is performed on subject system by a party other than Contingent. 

Commitment to System Availability: All work onsite will be completed in a timely fashion so as to not unnecessarily interrupt the intended and regular function of the system that is subject to the assigned scope of work.  Unless any such interruption was outside Contingent’s control, violation of this commitment will result in a credit of the full site charge for that particular scope of work. 

Commitment to Communication: Contingent, at the very latest, will contact the Client’s assigned point of contact at least thirty minutes prior to the scheduled arrival time if work must be rescheduled for any reason. Violation of this commitment will result in a credit of $185 for that particular scope of work following the reschedule. 

Commitment to On Time Arrival: Contingent, at the very latest, will contact the Client’s assigned point of contact at least thirty minutes prior to the scheduled arrival time if field personnel are delayed for any reason. Violation of this commitment will result in a credit of $185 for that particular scope of work.