Service Packages

Conversion of Dial-up to Dedicated WAN

There are a variety of reasons that an organization may want to convert from dial-up to a dedicated network (i.e. Frame Relay, VPN xDSL, VPN VSAT, VPN Cable Modem). Some reasons include a reduction in long distance charges, improvement in reliability, a decrease in credit card authorization time and elimination of expensive local telephone lines. There are numerous other reasons that may be specific to each individual organization but regardless of the reasons, you need someone who you can count on to guide you through the complexities of such a conversion. Beyond helping you to justify an investment in enhancing your communications systems, Contingent can provide 100% coverage throughout North America with a comprehensive, scaleable and worry-free package that combines all elements of design, deployment and support for a single or multi-site voice and data network. For years Contingent has provided extensive expertise in handling these challenges for our Clients. In thousands of locations employing all forms of access, Contingent has guided Clients through the "minefield" of issues like coverage, search, provisioning, installation, coordination of dozens of carriers on a single network, ensuring ongoing performance by the carriers and otherwise just making sense of a very confusing and always changing landscape.

Network Integration

Contingent’s Field Services team is cross-trained in the configuration and installation of dozens of different edge and core network devices needed to complete the link to the provider’s network or improve internal operations. Contingent can depot, stage, configure and drop-ship these devices with little or no notice anywhere in North America and have them met by one of our certified field technicians. An installation can be scheduled with as little as 48 hours notice and be expedited through Contingent’s NetMedX program in as little as two hours.

Wireless LAN technology design, configuration and installation

Among Contingent's core competencies is design, deployment and support of 802.11 or "Wi-Fi" networks. In recent months, Contingent has deployed thousands of wireless access points and wireless bridges in locations throughout North America. Our Clients include major telephone companies, global consulting firms, nationwide retailers and industrial conglomerates. We specialize in rapid deployments that include pre-visit and same-visit surveys (PDF 135k), detailed design documentation, best-in-class installation practices and support for all manufacturers of Wi-Fi products.

Data Cable Installation

Contingent’s Field Services team can provide platform-specific certified structured cabling solutions throughout North America. Whether the cabling and integration is required for voice, video and data networks, security alarm systems, surveillance camera systems or fire/burglary alarm systems Contingent has the right answers. Cabling services are among Contingent's core competencies that go back to our founding over twenty years ago. Pathway construction including core, sleeve and fire stop in floors, walls and ceilings can be done in a variety of facilities like office, light industrial, manufacturing, healthcare, retail and outside plant. Trenching, directional boring, fiber splicing, aerial fiber splicing are also major components of our infrastructure services.

PC/Server Installation

A frequently requested service of our Clients is our desktop and server hardware installation and return to lease equipment (RTL) "refresh". Contingent has extensive competencies in various hardware and software platforms, creative ideas about how to eliminate loss during a data migration while expediting the process on a tight budget. Whether a project requires installation of new or replacement of existing devices, Contingent can receive bulk shipments from equipment distributors at our Logistics Center, image units with a base software load, stage and ship according to a pre-established deployment schedule and remain flexible and responsive in a fluid scheduling environment. Pre-configured equipment arrives on-site with our field personnel pre-kitted with all required ancilary materials so as to reduce chance of loss. Contingent can seamlessly and quickly migrate data, reestablish all network parameters, complete a survey with the user to ensure all partitions and profiles have been transferred and even train users on use of the upgrade or new platform. Contingent can handle one or thousands of desktops and servers at a time. Other LAN components such as printers, plotters, switches, wireless devices, routers, modems, cabling, enclosures, monitors and more can be included in the process and during the same visit.

Active Directory/Domain Migration

Most of our Clients face constant change in their networks and as technology changes Contingent is able to help our Clients adapt quickly even when their workstations are spread throughout North America. One example of change is the Active Directory Migration which, when completed, gives network users access to permitted resources anywhere on the network using a single logon process. It provides network administrators with an intuitive, hierarchical view of the network and a single point of administration for all network objects. Contingent specializes in cetralizing network resources so managing change is far less time consuming and costly.

PBX, Key System, VoIP Integration

Contingent installs and services a variety of telephone PBX and KSU devices across North America. Installation and support of the full lines of Avaya, Cisco VoIP and Nortel telephone systems is a main source of revenue for Contingent and is a competency rarely found in an organization with North American coverage. In addition we provide user and system admin training to Clients who operate Avaya, Cisco VoIP or Nortel systems. Although not as extensive as our Avaya, Cisco VoIP and Nortel practices, we have experience in Toshiba, Panasonic, Mitel, discontinued Fujitsu systems and Vertical Networks systems and can quickly customize an installation or support program to meet your precise needs. We can procure full systems, major components as well as replacement parts, stage and configure in our Logistics Center and even depot replacement parts for same day on-site repairs.

Fire, Burglary, Broadband Video and Security Alarm Systems Cabling and Integration

Contingent’s Field Services team can provide platform-specific certified structured cabling solutions throughout North America. Whether the cabling and integration is required for voice, video and data networks, security alarm systems, surveilance camera systems or fire/buglary alarm systems Contingent has the right answers. Cabling services are among Contingent's core competencies that go back to our founding over twenty years ago. Pathway construction including core, sleeve and firestop in floors, walls and ceilings can be done in a variety of facilities like office, light industrial, manufacturing, healthcare, retail and outside plant. Trenching, directional boring, fiber splicing, aerial fiber splicing are also major components of our infrastructure services.

Electrical Moves Adds and Changes

Occasionally we run across a situation during a troubleshooting and repair visit or during a deployment when a need for an additional 120VAC outlet is needed in a specified area on the site. Sometimes we find problems with existing wiring like shorts, polarization and worn or faulty components that may prevent us from completing a network repair or installation. In these circumstances, Contingent is able to quickly make a repair or install additional service either with the primary field personnel or through the dispatch of additional personel who hold electrical credentials and carry the needed parts. Especially when our Clients know their sites require additional outlets in advance, Contingent will engage field personnel fully capable of all activities required during the same visit.

Other LANWorX™ Services

Other menu-based LANWorX services include voice/data/video/alarm copper and fiber cable installation, mounting assembly installation, 120V electrical circuit extension, power protection and surge supression device installation and many other customizable activities.